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How are the lights powered?
All lights in this collection use a USB 5V wired connection, integrated warm-white LED and an inline switch. A USB cable is included. A wall power adapter is not included. These are not rechargeable lights. Check the product dimensions and materials before choosing.
Where do you ship?
We offer free standard shipping on all orders to the 50 United States, including Alaska and Hawaii. We do not currently ship to U.S. territories, APO/FPO addresses or PO Boxes. Handling takes an estimated 1–2 business days. Transit after dispatch takes an estimated 3–4 business days. Total estimated delivery time is 4–6 business days, combining handling and transit; it is an estimate, not a delivery guarantee. Business days exclude weekends and applicable U.S. public holidays.
How is handling time calculated?
Our daily order cutoff time is 07:00PM (GMT-06:00) Central Standard Time (Chicago), Monday through Friday. Orders placed before the cutoff on a business day use that day as the starting point for calculating handling time. Orders placed at or after the cutoff, or on weekends or applicable U.S. public holidays, use the next business day as the starting point. This is a fixed GMT-06:00 cutoff throughout the year and does not change with daylight saving time.
Can I return a light?
Contact support@merxia.art within 30 days of delivery to request a return. Include your order number and reason. Please obtain authorization before returning an item. The return address is Merxia, 1245 Worcester St, Natick, MA 01760, United States. Change-of-mind returns must be unused, in original condition and original packaging. Damaged, defective or incorrect items are handled separately; please contact us for help.
Who pays return shipping?
We pay return shipping for company errors, damaged, defective or incorrect items. Customers pay for change-of-mind returns. There is no restocking fee.
When will an approved refund be issued?
Approved refunds are automatically returned to the original payment account within 10 days.
How do I care for my light?
Disconnect power and allow the light to cool before cleaning. Follow the material-specific care instructions on the product page. Do not immerse the light, cable or switch.
How can I contact Merxia?
Email support@merxia.art, call +1 (508) 655-4800, or use our Contact page.